Terms & Conditions

These Terms and condition govern the supply by us of any Product ordered on this site. By agreeing to order through this site, you agree to be legally bound by these Terms and Conditions.

Payment Terms

All orders must be Paid Full before we can process it. For any further clairifcations do contact us

Exchange Policy

No Exchange/Replacement once products has been sold.

Refund Policy

There is strictly NO REFUND once payment is made though www.Yourdigitallock.com.sg

International Shipping

Export Duties is paid by customers we do not covered the export duties fees. Tracking number will be provided after shipping out. We will not bear for any loss of package please contact the shipper. No refund or exchange for overseas orders.

Product condition

Product as seen on website picture may be different compare to the live product when delivered due to color difference, logo, design or damange due to delivery or so.

Warranty Policy

- All products are BRAND NEW and every single product before dispatching to customer are tested to be in normal working condition.

- Warranty Period starts from date of purchase of product.

- All our products (excluding accessories products) sold by Yourdigitalock is covered with a one year warranty from the Manufacturer unless specified otherwise, which covers any manufacturing defects only. 

- The Manufacturer of the product covers the warranty not Yourdigitallock (www.Yourdigitalock.com.sg)

- Warranty on equipment depends from manufacturer to manufacturer. If it is a minor issue, manufacturer will send the parts via mail to customer. If parts is not available or for any other issues customer need to sent back product to the manufacturer centre depending where they are base locally or internationally.

Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings : -

a. The serial number of the appliance has been altered, tampered with or removed.

b. The appliance has been tampered with, subject to misuse, negligence and damaged while in transit.

c. The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer.

d. The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by Yourdigitalock.

e. Defect caused by abnormal voltage or in-coming power supply from a generator.

f. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.

g. Defect caused by household pests such as lizard, rat, cockroach, etc.

h. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.

i. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.

- Yourdigitalock or the manufacturer reserves the right to void any warranty at any time period without any reasons.

Installation Issue 

For Old Wooden Main Door or Gate we cannot guaranteed that your door will crack or certain parts may crack when installing. The only way we can guaranteed if the Main Door or Gate is brand new.


Please contact contact@yourdigitallock.com.sg  if you have any further questions on refund policy, warranty policy or enquires regarding the above terms and conditions.